Simply fill in your details and then choose your new handset preferences. As soon as we confirm your upgrade eligibility, we'll send you your shiny new phone via speedy courier so you can enjoy it sooner!
By submitting your eligibility request you will receive our latest offers and your upgrade information, plus we will remind you when it’s time to upgrade.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2011, and was last updated on Tuesday 14th February 2017.
We may collect:
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
If you wish to opt out of any marketing material you recieve from ourselves, please do so via the contacts provided on our website. This can be via writing, calling or email. You can also opt out by texting Optout END to 87007 or if you recieve a marketing email there will be an Opt Out click button at the bottom of the email. Please note any requests may take up to 10 working days to process. If you receive any further correspondence after your request within this 10 day period, please disregard it.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. The only time where your information is transferred to a third party is when we are confirming your eligibility for an upgrade, and processing your new upgrade.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Unit 6, Fort Dunlop, Fort Parkway, Birmingham, B24 9FD.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
EE go further to give you 4G in more places than any other UK network. We’re not just talking towns, either. You should be able to use your data all over the place. Why shouldn’t you share a seaside selfie, check in up a peak, or stream live videos from a festival field?
Well, at EE, we’ve got 4G in more places than any other UK network to help you do all that and more. We’re the first UK network to show you our geographic coverage, not just population coverage. After all, it’s often the remotest places where you need a good 4G signal the most.
We’re working towards covering 95% of the UK with 4G by 2020. In 2016 alone we added 4G coverage to an extra 25% of the UK, meaning 75% of the UK now has superfast 4G speeds on our network. Our 4G is now available in more places than any 3G network, just four years after launch, making it the UK’s fastest network expansion ever.
Mobile only. 4G speeds depend on location & number of users. See ee.co.uk/coverage. Based on RootMetrics® UK RootScore® Report (Jan – Jun 2016). Coverage results based on 33K randomly sampled UK National tests. Visit rootmetrics.co.uk for details.