EE Upgrade Check

Enter your details to see if you can upgrade your handset today.

We take care of your data. Have a look at our Privacy Policy.

By submitting your eligibility request you will receive our latest offers and your upgrade information, plus we will remind you when it’s time to upgrade.

Help / FAQ

Upgrading your EE contract is now incredibly easy thanks to the new dedicated loyalty website.
If you are have any questions, please consult the FAQ below, email us, or use the contact us form.

1. When can I upgrade?
2. How much does it cost to upgrade?
3. When and how will I receive my upgrade?
4. I've got my new handset, but my Sim Card is not working. Why?
5. I'm concerned about weak signal. How can I improve it?
6. What phone can I choose to upgrade to?
7. What if I don't like my new phone?


1. When Can I upgrade?

The best way to find out your exact upgrade date is use our online upgrade checker, please ensure you provide all of your details correctly so we can match you to your account.

2. How much does it cost to upgrade?

If you’re due for your upgrade, it costs nothing to upgrade, but there may be a charge for a new handset, based on the tariff selected. It is highly likely that you can receive the very latest, high end handset for no upfront cost. The best way to find out is to enter your details, let us know what you’re interested in, and then allow us to give you a price.

3. When and how will I receive my upgrade?

Voice Mobile deliver all phones free of charge via a courier service. Once an order has been placed, we will connect it and despatch it. Remember, someone needs to be in to sign for it. We can't give any specific delivery windows at point of sale, other than that it will be with you between 8am and 6pm. Note, the courier may send you a one hour delivery time slot the morning of the scheduled delivery day, so please look out for this.

On occasion, we use Royal Mail to deliver on a Saturday, although this may incur an additional cost.

4. I've got my new handset, but my Sim Card is not working. Why?

Sim Cards can take up to 48 hours to activate. Since our handsets always arrive the day after they are despatched (excluding weekends), it can be up to 36 hours after delivery before a sim is live and working.

5. What phone can I choose to upgrade to?

You can upgrade to any of the handsets shown on our store, if in stock. We have all the latest models, including iPhone and Samsung. If you are interested in a phone not shown on our store, let us know and we will see what we can do.

6. What if I don't like my new phone?

In line with your minimum legal rights your handset can be returned within 14 working days of connection if you are unhappy with your choice. Please note you will need to contact us before returning the handset to obtain an authorization code. The handset must then be returned in a re-saleable condition will all box contents present. If you have any questions about this, please speak to our customer services department who would be happy to answer your questions.

 

EE - The Biggest, Fastest and Most Reliable Network

EE go further to give you 4G in more places than any other UK network. We’re not just talking towns, either. You should be able to use your data all over the place. Why shouldn’t you share a seaside selfie, check in up a peak, or stream live videos from a festival field?

Well, at EE, we’ve got 4G in more places than any other UK network to help you do all that and more. We’re the first UK network to show you our geographic coverage, not just population coverage. After all, it’s often the remotest places where you need a good 4G signal the most.

We’re working towards covering 95% of the UK with 4G by 2020. In 2016 alone we added 4G coverage to an extra 25% of the UK, meaning 75% of the UK now has superfast 4G speeds on our network. Our 4G is now available in more places than any 3G network, just four years after launch, making it the UK’s fastest network expansion ever.

Mobile only. 4G speeds depend on location & number of users. See ee.co.uk/coverage. Based on RootMetrics® UK RootScore® Report (Jan – Jun 2016). Coverage results based on 33K randomly sampled UK National tests. Visit rootmetrics.co.uk for details.